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PEOPLE SUCCESS MANAGER
SANTA ANA CA 92702
Category: Computing
  • Your pay will be discussed at your interview
  • Education you need: **
  • **Required Qualifications: **
    **Preferred Qualifications: **
    **Travel Requirement: **

Job code: lhw-e0-88401481

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Ultimate Software

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Summary

  Job posted:   Tue Apr 17, 2018
  Distance to work:   ? miles
       
  2 Views, 0 Applications  
 
PEOPLE SUCCESS MANAGER
### Description
The People Success Manager - Time supervises the daily activities of the team to ensure efficient and effective delivery of quality service to our customers. Qualified candidates are highly-motivated, with strong leadership skills, solution-driven and possess a drive to deliver a high standard of service to our customers. A general knowledge of Time domain concepts and regulations along with a knowledge of UltiPro HCM product is a plus. You will be measured on customer retention and customer satisfaction. This position reports to the Sr. People Success Manager.
Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's "Best Places to Work in Technology" for 2018 and #3 on the "100 Best Companies to Work For" list in 2018. Ultimate is also ranked #1 on the Fortune's "100 Best Workplaces for Millennials" for 2017 and #3 on its "Best Workplaces for Diversity" list for 2017.
* Minimum of 5 years of experience in a Customer Support environment required
* Experience in handling difficult and/or escalated situations
* Ability to interface effectively with Rapid Response, Time Support, Activation, Sales, Marketing and Development departments
* Demonstrate leadership, decision-making and team building skills
* Demonstrate strong oral, written and verbal communication skills
* Communicate effectively via phone, email and in a group presentation setting
* Demonstrate strong presentation skills
* Demonstrate problem-solving and negotiation/influence skills
* Excellent positive customer service skills
* Outstanding organizational, problem solving, and communication skills
* Working knowledge of UltiPro applications a plus
* Minimum of 5 years of Time Management or Payroll experience preferred
* High volume contact center experience supervising an employee base working in a fast-paced environment preferred
* Bachelor's Degree in Business Administration, Accounting, or MIS, or equivalent
* Limited travel upon request
This

job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
*Posted:* April 17, 2018

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